At Redstone Property Management, we’re committed to making your renting experience clear, secure and stress-free.
With transparent processes, responsive communication and professional standards at every stage, we’re here to give you complete peace of mind in your home.
Renting with Confidence
What You’re Entitled To as a Tenant
Safe, Habitable Homes
Every tenant has the right to live in a property that’s safe and well-maintained. Landlords are legally responsible for keeping essentials such as heating, hot water, electrics, and plumbing in good working order, as well as maintaining the structure of the building. If something goes wrong, let your landlord, or Redstone if we manage your property, know straight away so we can put things right quickly.
Deposit Protection
Your deposit is protected by law. Landlords must register it with a government-backed Tenancy Deposit Scheme within 30 days. This guarantees your money is safeguarded and clearly sets out how it will be returned at the end of your tenancy.
Quiet Enjoyment
Your home is your private space. You’re entitled to “quiet enjoyment”, meaning you should be free from unnecessary interruptions. Landlords must give at least 24 hours’ notice and visit at a reasonable time if they need access for inspections or repairs.
How can we help?
We’re committed to making your renting experience clear, secure and stress-free.
During Your Tenancy
Rent Increases
- Periodic tenancy: Rent can only be increased once per year and must reflect market rates. Reasonable notice must be given.
Property Access
- Landlords may only enter with 24 hours’ notice, unless it’s an emergency. You’re entitled to refuse entry if proper notice isn’t given.
Ending a Tenancy
- Section 21 notices: “No-fault” evictions (being abolished under the Renters’ Rights Bill).
- Section 8 notices: Issued when tenancy terms are breached (e.g. rent arrears or property damage).
Money Matters
- Rent: Pay on time, as set out in your agreement. If you’re struggling, talk to your landlord or Redstone early.
- Utilities & Council Tax: Usually tenants’ responsibility, unless your tenancy agreement states otherwise.
- HMOs: Sometimes landlords cover Council Tax in shared houses - check your agreement.
- Discounts & exemptions: Students, single occupants, or low-income tenants may be eligible. Contact your local council.