Renting with Confidence: Your Rights and Responsibilities
At Redstone, we believe renting a home should feel straightforward and secure. That’s why we’re here to help you understand what you can expect from your landlord — and what’s expected of you — so your tenancy runs smoothly.
What You’re Entitled To as a Tenant
Safe, Habitable Homes
Every tenant has the right to live in a property that’s safe and well-maintained. Landlords are legally responsible for keeping essentials such as heating, hot water, electrics, and plumbing in good working order, as well as maintaining the structure of the building. If something goes wrong, let your landlord — or Redstone if we manage your property — know straight away so we can put things right quickly.
Deposit Protection
Your deposit is protected by law. Landlords must register it with a government-backed Tenancy Deposit Scheme within 30 days. This guarantees your money is safeguarded and clearly sets out how it will be returned at the end of your tenancy.
Quiet Enjoyment
Your home is your private space. You’re entitled to “quiet enjoyment” — meaning you should be free from unnecessary interruptions. Landlords must give at least 24 hours’ notice and visit at a reasonable time if they need access for inspections or repairs.
Tenancy Types and Repairs
Rolling (Periodic) Tenancies
If your tenancy runs month-to-month, your landlord’s responsibilities remain the same: maintaining a safe home, protecting your deposit, and carrying out essential repairs.
Repairs and Maintenance
Keeping a home in good condition is a shared responsibility:
- Landlord’s role: Major repairs (roof, walls, heating, hot water, gas, electrics).
- Tenant’s role: Day-to-day upkeep such as changing lightbulbs, cleaning, ventilating, and reporting issues promptly.
How to Report Repairs:
- Identify the issue clearly.
- Check your tenancy documents for the reporting process.
- Contact your landlord or Redstone (via our Fixflo system, phone, or email).
- Include photos or videos if possible to speed up resolution.
Safety Standards
Landlords must ensure properties meet legal safety requirements:
- Gas: Annual Gas Safety Certificate.
- Electrics: Inspection every 5 years (EICR).
- Fire: Smoke alarms on each floor; carbon monoxide alarms where needed.
- HMOs: Properties rented to 3+ people from different households may need a licence.
During Your Tenancy
Rent Increases
- Periodic tenancy: Rent can only be increased once per year and must reflect market rates. Reasonable notice must be given.
Property Access
Landlords may only enter with 24 hours’ notice, unless it’s an emergency. You’re entitled to refuse entry if proper notice isn’t given.
Ending a Tenancy
- Section 21 notices: “No-fault” evictions (being abolished under the Renters’ Rights Bill).
- Section 8 notices: Issued when tenancy terms are breached (e.g. rent arrears or property damage).
Money Matters
- Rent: Pay on time, as set out in your agreement. If you’re struggling, talk to your landlord or Redstone early.
- Utilities & Council Tax: Usually tenants’ responsibility, unless your tenancy agreement states otherwise.
- HMOs: Sometimes landlords cover Council Tax in shared houses — check your agreement.
- Discounts & exemptions: Students, single occupants, or low-income tenants may be eligible. Contact your local council.
How Redstone Supports Tenants
We’re here to take the stress out of renting:
- Clear tenancy agreements: Transparent, fair, and legally sound.
- Repair support: Simple reporting channels to resolve issues quickly.
- Tenant protection: Guidance to ensure your rights are respected.
Whether you’re new to renting or a long-term tenant, Redstone is here to help you feel confident, informed, and supported throughout your tenancy.